![]() If repeat or confirmatory tests cannot be performed, the report will indicate that the specimen quantity submitted was “QNS” (Quantity Not Sufficient) for additional testing. If an inadequate specimen is submitted, we may not be able to perform the initial test or required confirmatory procedures. The volume requested in this directory is enough for initial analysis as well as for any confirmatory tests that must be performed. It is critical that an adequate specimen volume is submitted for analysis. If additional information is needed for the interpretation of the test results or there are specific instructions for patient preparation, they are listed along with specimen requirements. Specimen requirements include information such as specimen volume, collection and transport containers as well as transport temperature. Specific specimen requirements for each test are listed in the Test Directory. Please contact the laboratory for clarifications, if needed, prior to specimen collection. ![]() The specimen collection and handling process can be completed by you and your staff, or by referring your patient to a Quest Diagnostics Patient Service Center. After all of these activities take place, a quality analysis can be performed. Then, the specimen should be properly processed, packaged and transported to the laboratory in a timely manner and under environmental conditions that will not compromise the integrity of the specimen. Next, the actual collection of the specimen must be completed. The patient must first be properly prepared so that the best possible specimen can be collected. Your care, skill, and knowledge when preparing the patient and specimen are essential to the provision of the highest quality standards for testing and services. – helping to achieve our ultimate goal of showing that we’re there when you need us™.įor more information about our Customer Support, visit our website.The quality of any laboratory test result is dependent on many variables, the first of which begins with you. Lean more about the recent changes to our IVR customer service phone system.īy making these ongoing enhancements, our Customer Support team is able toįield more than 50,000 calls per month with a 30-second average speed of answer Quick, clear paths to the answers you seek, we have recently updated the IVR Customer service when you need itįor times when our customers prefer to speak with a representative, weĭesigned an Interactive Voice Response (IVR) system that providesĮasy-to-understand options for all inbound callers to our customer support line What can you expect at a drug test collection? This helpful resource will help. Online rather than over the phone, we’re better positioned to meet their unique ByĬreating self-service options for customers who prefer to interact with us Obtaining statuses for drug tests, locating a nearby collection site, ordering We recently launched a new Customer Support webpage thatįeatures resources for some of our most common customer requests – like By being trained on several different areas in drug testing, our team is more knowledgeable and better positioned to address a broad array of questions. ![]() ![]() Our service experts do not work from scripts, but instead take the time to understand the specific need and how to best address it. CT), five days a week (Monday through Friday), and is staffed with more than 25 representatives at any given moment to ensure a rapid response time for customer inquiries. Our Customer Support Center is available twelve hours a day (7 a.m. Improving the customer experience is the top priority of our customer support team.
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